Terms and conditions


Terms and conditions

TRAINING TERMS AND CONDITIONS Version 1.0 · October 2026

DEFINITIONS

  • We or Company means Gully Howard Technical Limited. Contract means the contract for the provision of Services by the Company to the Client.
  • You or Client means the persons, firm or company ordering or buying Services from the Company.
  • Service means the provision of training services by the Company to the Client.
  • Intellectual Property and Rights means any patents, copyright related rights, trademarks, trade names and domain names, rights in goodwill or to sue for passing off.
  • Order means a booking submitted by the Client through the Company’s online booking portal for the supply of Services by the Company.

GENERAL

These terms are in addition to any other terms and conditions agreed between the Company and the Client for the provision of any other services.

All bookings must be made through the Company’s online booking portal at training.ghtechnical.com. By completing a booking, the Client confirms that they have read and accept these Terms and Conditions.

Bookings should be made as early as possible to secure a place, and at least 4 weeks before the course start date. Bookings made within 4 weeks of the start date are accepted subject to availability.

Payment can be made by card, BACS or purchase order through the booking portal.

COURSE TIMINGS

Training courses normally run from 0900–1700 UK time. Timings for in-house courses are to be arranged prior to the start of the course.

COURSE CONFIRMATION AND MATERIAL

Confirmation of reservations for training courses and any required pre-course reading will be forwarded to you on receipt of full payment or Order Approval for the training course; otherwise it will be made available on the first day of the course itself.

ACCEPTANCE OF BOOKING

No contract between the Company and Client shall exist until a booking has been accepted in writing by the Company and has an order status of approved. An acceptance by the Company incorporates the Terms and Conditions and the Client shall be deemed to have accepted the Terms unless the Client notifies the Company in writing of any objections to the Terms within seven days of the date of acceptance.

No conditions or terms stipulated in any other communication or document shall amend or exclude any of the terms except insofar as the same is expressly consented in writing by the Company.

FEES

All course fees are to be paid in full at least 14 days before the commencement of the course. VAT will be applied at the applicable rate at the time the course is booked.

In the absence of full payment of course fees, the training may be withdrawn. In accordance with the Late Payment of Commercial Debt (Interest) Act 1998, we will be entitled to charge interest at 5% above the Bank of England base rate on all overdue amounts.

Payment by business (commercial) credit or charge card made after the time of booking may attract a handling charge, which will not exceed our cost of processing that payment. No handling charge applies to payments made with personal debit or credit cards.

TAXES

Withholding tax (WHT). The customer is responsible for withholding any applicable taxes on payments made to Gully Howard Technical Ltd, including withholding tax (WHT), as per the tax laws in their country. All invoices issued by Gully Howard Technical Ltd are exclusive of WHT, and any applicable WHT must be paid by the customer in addition to the invoiced amount. If the customer is subject to withholding tax, they must gross up the payment to ensure Gully Howard Technical Ltd receives the full amount due, exclusive of WHT. If the customer wishes to apply a tax treaty exemption or reduced WHT rate, they must provide Gully Howard Technical Ltd with the relevant documentation and request such treatment prior to payment.

Digital services tax (DST). If any jurisdiction in which the customer is located imposes a Digital Services Tax (DST) or similar levy, the customer shall be responsible for such taxes unless otherwise required by law. Gully Howard Technical Ltd shall not be responsible for the payment or remittance of any DST, and any applicable tax will be the customer’s responsibility.

Sales and use tax (USA and Canada). For customers in the United States or Canada, sales tax may apply to services provided. If applicable, the customer is responsible for paying any local sales, use, or similar taxes due unless Gully Howard Technical Ltd is required by law to collect and remit such taxes.

ISSUE OF DOCUMENTATION

A receipted invoice and relevant course joining instructions will be sent to the Client as quickly as possible on receipt of full payment.

CANCELLATION BY THE CLIENT

Cancellations must be made in writing. The following cancellation charges apply:

  • More than 8 weeks before the start of the course: 30% of the course fee.
  • Between 6 and 8 weeks before the start of the course: 75% of the course fee.
  • Less than 6 weeks before the start of the course: 100% of the course fee.

DEFERRAL REQUESTS

  • Deferrals must be agreed in writing and are awarded on a case-by-case basis.
  • Deferrals may only be made to courses within the same calendar year.
  • Deferrals requested within 4 weeks of the course start date are not allowed unless otherwise approved by the Training Director.

If you are not able to attend the agreed deferred course for any reason, the original cancellation charges will apply.

INTELLECTUAL PROPERTY

All Intellectual Property Rights in the Services or arising from the Contract shall remain with the Company, unless expressly otherwise agreed in writing by the Company. The reproduction by whatever means, of the Company’s publications or any publication used by the Company in the performance of the Contract is expressly forbidden and the Company will not hesitate to take legal proceedings in respect of any breaches.

If the Services are to be provided by the Company in accordance with a specification submitted by the Client, the Client shall indemnify the Company against all liability, loss, damage, costs and expenses suffered or incurred by the Company in respect of any claim for infringement of any Intellectual Property Rights of any other person which results from or arises out of the use of the Client’s specification.

FORCE MAJEURE

The Company shall not be liable to the Client or be deemed to be in breach of Contract by means of any delay in performing or failure to perform any of the Company’s obligations in respect of the Services or the Contract if the delay or failure was due to any cause beyond the Company’s reasonable control.

CHANGES AND CANCELLATION OF EVENTS

The Company reserves the right to revise the costs stated above, not to start the proposed course/s, accept intakes into existing courses and to cancel the course if enrolments do not meet the required minima.